Our website allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.
Collection of Information
Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
The second type of information that Jump & Climb collects is personal information. Jump & Climb will collect personal information that lets us know the specifics of who you are such as:
- your name
- email address, and
- postal addres
With this information, Jump & Climb can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our website and its services more relevant to you.
Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required in order to provide that service or product to you, such as your:
- internet address or screen name,
- billing address,
- type of computer,
- credit card number/details.
This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.
How much of your personal information that you choose to disclose to Jump & Climb is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you enter one of the competitions on our website or if you purchase something from us.
What Are Cookies?
Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
Use of anonymous information
Jump & Climb automatically gathers anonymous information to monitor the use of our website like the numbers and frequency of visitors. For example, the following information may be logged for statistical purposes, your internet protocol address, the date and time of your visit to our site, the pages that you have accessed and the documents downloaded, and the type of browser you were using.
Use of Personal Information
Jump & Climb will use the personal information you have chosen to provide us for the purpose for which you provided it. Jump & Climb will not use it for any other purpose without your consent. We might on occasions in the future, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out from receiving such material at any time by emailing our centre at firstname.lastname@example.org and asking to be removed from the mailing list.
Any information we may collect from you will be treated with strict confidentiality. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
We will not disclose your personal information such as your name, address, email address or telephone number, to any organisation or person outside Jump & Climb, or to a third party without your consent, unless we are required or authorised to do so by law or other regulation, or to provide products or services you have requested. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records or other records you have provided.
No sale of Personal Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested. Under no circumstances will Jump & Climb sell or receive payment for licensing or disclosing your personal information.
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
Jump & Climb operates secure data networks that are designed to protect your privacy and security. Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
We will not be held liable for loss or damage arising from unauthorised access to your personal information or a breach of this policy whether or not such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.
All employees of Jump & Climb are obliged to deal with your personal information confidentially.
Access and Correction
The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
Complaints about privacy
If you have any complaints relating to online privacy issues on our websites, please notify Jump & Climb. While Jump & Climb accepts no liability for any material or links posted to the service, we will investigate all complaints.
PO Box 9181
Traralgon VIC 3844
(03) 5174 3944